Mobile / Sports
Your account with mae45 is built on clear data handling — what we collect, why we collect it, and how you can review or update it at any time. This policy applies to every interaction you have with us, from your first login through FPX or GrabPay to ongoing account activity across our platform, where access depends on local law and eligible regions.
We collect the information needed to run your account — your registration details, payment method identifiers (such as FPX transaction references, GrabPay wallet IDs, and Bank Transfer records), device identifiers, and session logs. This data is used to process your transactions, maintain account security, and respond to support requests. We do not sell your personal data to third parties, and we do not share it beyond what is required to operate the platform and fulfil regulatory obligations where applicable under local law. Data is stored on secured infrastructure with access controls limiting who inside our organisation can view your records. Retention periods follow the requirements of applicable local law. Where law permits, you may request a copy of the data we hold about you, ask us to correct inaccurate records, or raise a concern about how your data has been handled. Requests of this kind are handled through our support channel and are acknowledged within a reasonable period. Cookies and similar technologies are used to keep your session active, remember your language preference, and understand which areas of the platform you visit. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform functions. Where access or eligibility is discussed, availability depends on local law and the region from which you access the platform.
FPX transaction references are logged for reconciliation and support purposes only.
GrabPay wallet identifiers are stored to match transactions to your account record.
Bank Transfer details are retained in line with financial record-keeping requirements under local law.
Session activity data helps us detect unusual access patterns and respond to account security queries.
Understanding exactly where this policy applies helps you know which protections extend to your activity on our platform and where third-party terms take over.
This policy covers all data collected when you register, log in, or update your account details, including device and session information captured during those steps.
Payment activity processed through FPX, GrabPay, or Bank Transfer falls within this policy for the purpose of record-keeping and support — the payment providers themselves operate under their own separate terms.
Your browsing activity on our platform, including the game categories you visit and session duration, is collected as described here and is not shared with game studios such as Pragmatic Play or PG Soft for marketing purposes.
External services — including payment gateways, identity verification providers, and any linked third-party sites — are governed by their own privacy policies. We are not responsible for how those parties handle your data once it leaves our platform.
You are not a passive subject of this policy — there are concrete steps you can take. If you want to review the personal information we hold, log in and check your account profile page, where your registered details and linked payment methods are visible. To correct any detail that is wrong — a name spelling, an email address, a contact number — use the account settings section or reach out to our support team directly. If you believe your data has been handled in a way that does not match what is described here, you have the right to raise a question with us. We treat these queries seriously and will respond through the same channel you used to contact us. Account closure requests, which include asking us to remove your data to the extent permitted by law, are handled by our support team. Processing timelines depend on legal retention obligations that may require us to hold certain records even after an account is closed.
Log in and open your account profile to see registered personal details, linked payment methods including FPX and GrabPay, and recent transaction records.
Update your name, contact email, or phone number through account settings, or contact support if the field is locked pending verification.
Send your query through the support channel. Include your registered email so we can match your request to the correct account record.
Submit a closure request via support. We will confirm what data must be retained under applicable local law and what will be removed upon processing.
If you have a question, correction request, or concern about how your data is handled, the paths below are the right place to start. Include your account email in every message so we can locate your record quickly.
Open the support chat from your account dashboard after login. Describe your privacy query and our team will respond through the same thread.
Write to our support address listed on the contact page. Use your registered email address so we can match the request to your account without additional verification steps.
For straightforward corrections — email address, phone number, or language preference — your account settings panel handles these directly without needing to contact the team.
Our approach to your data is built on four consistent practices: limiting what we collect, securing what we hold, being clear about retention, and making it straightforward for you to ask questions.
We collect only what is needed to operate your account, process transactions via FPX, GrabPay, and Bank Transfer, and respond to support requests. We do not build profiles for advertising or share data with unrelated third parties.
Cookies on our platform serve session continuity and basic analytics. You can adjust cookie preferences in your browser at any time. Certain session features may be affected if functional cookies are disabled.
Access to your account record within our organisation is restricted by role. Unusual login activity triggers review processes on our side; you can also change your password from account settings at any time.
We hold account data for as long as required by applicable local law. When you request account closure, data that is no longer legally required to be retained is removed. The current status of your account and its associated data is visible after login.
These are the questions we receive most often about data handling, your rights, and how to act on them.
We collect your name, email address, contact number, and the device information used during registration. Once you add a payment method — FPX, GrabPay, or Bank Transfer — the relevant transaction identifiers are also linked to your account record for reconciliation and support purposes.
Yes. Log in and check your account profile page for the details visible there. For a broader record request, contact our support team with your registered email address. We will confirm what records we can share and what must remain restricted under applicable law.
Most fields — including email address, phone number, and contact details — can be updated through your account settings panel. If a field is locked, contact support directly and our team will guide you through the correction process, which may involve a brief verification step.
No. Game studios on our platform supply game content only. Your personal details, payment method identifiers, and session records are not passed to studios for any purpose. They operate independently and do not receive your account data through our platform.
Retention periods depend on the requirements of applicable local law. Financial transaction records connected to FPX, GrabPay, and Bank Transfer may need to be held for a defined period even after closure. We will confirm the applicable timeline when you submit a closure request.
Reach out through the support chat in your account dashboard or via the email address on our contact page. Include your registered email in the message so we can locate your record. We take these queries seriously and will respond through the channel you used to contact us.