Mobile / Sports
This page sets out the legal basis under which your mae45 account operates, including how we handle your data, what governs your use of the platform, and the routes available to you when you need to raise a question or request a correction. Access to mae45 depends on local law and is available where eligible regions permit.
Mae45 operates under a policy framework that governs every account interaction — from the moment you register through to how your transaction records are retained and reviewed. Because access depends on local law, the specific rights available to you may vary based on your eligible region; where local legislation applies stricter standards, those standards take precedence. Your account activity — including deposits made via FPX, GrabPay, and Bank Transfer — falls within the scope of this policy. Each transaction creates a record that is held in your account wallet history and is accessible to you after login. We do not share these records with third parties except where required by applicable law or where you have given explicit consent. Session data, browsing behaviour on the platform, and account preferences are collected to support the account experience and to maintain platform integrity. Cookies are used for session continuity and are explained further in the trust section below. If you have a question about how a specific data point is handled, our support team is reachable via the contact paths listed on this page. We aim to respond to all policy-related queries within a reasonable window, and we will tell you clearly what we can and cannot action on your behalf.
All FPX deposits and withdrawals are recorded in your account wallet. The record is visible in your transaction history after login and is covered under this policy's data retention terms.
GrabPay transactions are logged under your account profile. If a transaction appears incorrectly, the correction path starts with a support query — details on how to raise one are in the support section.
Bank Transfer activity carries a longer settlement window than e-wallet rails. Your account dashboard reflects the current status of any pending transfer, and records are retained under the same policy terms.
Your wallet balance, transaction log, and session history are all within scope of this policy. You may request a summary of this data through our support channel at any time.
Understanding what falls inside and outside the scope of this policy helps you know when to contact us and when a query may need to be directed elsewhere. The four areas below define the boundaries clearly.
Your login credentials, session controls, and account-level settings are fully within scope. Any question about account access — including password changes or session limit adjustments — is handled directly by our support team.
Deposits and withdrawals made via FPX, GrabPay, and Bank Transfer are within scope. Transaction disputes or record corrections start with a support query referencing your account wallet history.
Game content provided by studios such as Pragmatic Play, PG Soft, and Spadegaming sits within scope for general queries, but specific title mechanics or RTP figures are governed by each provider's own documentation where they choose to publish that information.
External payment processors and network operators that handle the transfer of funds operate under their own terms. Once a transaction leaves your mae45 wallet, the processing leg falls outside the direct scope of this policy.
This policy gives you concrete actions you can take to review, correct, and manage the information we hold on your account. These are not abstract entitlements — each one has a direct path inside your account or through our support channel. To review your records, log in and open the transaction history section of your account wallet; every deposit, withdrawal, and session event is listed there with a timestamp. To correct account details such as your registered contact information, go to account settings and follow the fields shown — some changes require identity verification as displayed on that screen. If you believe a record is inaccurate or a transaction has been logged incorrectly, raise it as a support query and reference the specific transaction ID shown in your history. For broader policy questions — including requests about what data we hold or how long it is retained — contact our support team directly using the channels in the section below.
Log in and open the transaction history in your account wallet. Every FPX, GrabPay, and Bank Transfer event is listed with a timestamp so you can verify the record without contacting support.
Account settings lets you update your registered information. Follow the fields and verification steps shown on screen — the exact requirements depend on the type of change.
If a transaction or data record appears incorrect, open a support query and include the transaction ID from your wallet history. This gives our team a direct reference to locate and review the record.
To ask what data we hold or how long it is kept, contact support through the live chat or email path. We will confirm what falls within scope and what action, if any, can be taken.
All policy-related queries are handled through the same support channels as account help. There is no separate legal contact form — reach us through any of the paths below and indicate that your query relates to a policy or data matter.
The fastest path for policy queries. Open the chat widget after login and describe your question — our team can confirm whether it falls within scope and what the next step is.
For detailed queries or requests that need a written record, email is the right channel. Include your account reference and the specific policy area your question concerns so we can route it correctly.
Many policy actions — reviewing transaction records, checking session history, updating contact details — can be completed directly in your account dashboard without contacting support.
Your account security and data handling follow a consistent set of practices that apply across all account types and payment rails. Here is how the main areas work.
Transaction records, session logs, and account activity are retained for a period required by applicable law and our internal policy. The current retention period for your account is shown in account settings after login, and you can request a summary via support.
We use cookies to maintain your session, remember your account preferences, and support platform integrity. A cookie notice is shown on your first visit; you can adjust non-essential cookie settings from the preferences panel available in account settings.
Your account is protected by the login credentials you set at registration. We recommend reviewing your password through account settings if you have any concern about access. Any suspicious account activity should be reported to support immediately via live chat.
If you want to request a change to how your data is handled — or to ask about the legal basis for a specific processing activity — contact our support team by email and reference the policy area concerned. We will confirm the scope of any action we can take on your behalf.
These are the questions we receive most often about how this policy applies to your account.
Yes. All transactions made through FPX, GrabPay, and Bank Transfer are within the scope of this policy. Records are held in your account wallet and are accessible to you after login. If a record appears incorrect, raise it through support with the transaction ID as a reference.
Log in and check your account dashboard — transaction history, session records, and account details are all visible there. For a broader summary of what we hold, or questions about retention periods, contact our support team by email and reference your account. We will confirm what falls within scope.
Corrections to account details can be made through account settings by following the fields and verification steps shown. For removal requests or questions about what data can be deleted, contact support by email. We will confirm what is actionable under applicable law and our internal policy.
Data retention obligations under applicable law mean some records are kept for a set period even after account closure. The specific retention period depends on the type of record and the legal requirement that applies. Contact support for details on what is retained and for how long.
Raise a support query through live chat or email and describe the specific concern. Include your account reference and the policy area in question. Our team will review it and confirm the outcome in writing. Where a matter cannot be resolved through support, we will tell you what other routes are available.
We do not share your account data with third parties except where required by applicable law or where you have given explicit consent. Payment processors such as FPX and GrabPay handle the transfer leg of transactions under their own terms, which are separate from this policy.