Your mae45 account gives you full control over how money moves in and out — from adding funds through FPX or GrabPay to requesting a withdrawal back to your bank. This page covers every banking action your account supports: the deposit steps inside your account dashboard, the withdrawal flow with identity checks, how to match your wallet record to a transaction, and what to do when a transfer needs a second look. FPX works directly through your online banking portal, GrabPay routes through your linked e-wallet, and Bank Transfer handles larger moves when you need the vault door.
Funding your mae45 account starts at the deposit tab inside your dashboard — you will find it the moment you log in. FPX connects directly to your Malaysian bank's online portal, so the authorisation screen and session are handled by your bank, not by a third-party redirect. GrabPay pulls from your linked GrabPay balance and completes inside the same flow without switching apps on most mobile browsers. Bank Transfer is the right choice when you are moving a larger amount and want the paper trail that a bank reference number gives you.
Log In and Open the Deposit Tab
From your mae45 account home, tap the deposit shortcut in the top navigation or go to Account › Wallet › Deposit. The available methods for your account region are listed there.
Choose FPX, GrabPay or Bank Transfer
Select the method you want. FPX will redirect you to your bank's own login page. GrabPay keeps you in the mae45 flow. Bank Transfer shows the account details you need to initiate from your own banking app.
Enter the Amount and Confirm
Key in the amount within the range shown on screen. Review the summary — method, amount, and reference — then confirm. Do not close the page until the success screen appears.
Check Your Wallet Balance
Once the transaction clears, your mae45 wallet balance updates automatically. You will see the credited amount under Account › Wallet › History alongside the transaction reference.
MOVE MONEY OUT
Requesting a Withdrawal from Your Account
Withdrawals at mae45 go back to a verified account or wallet — you cannot send funds to a method that is not already linked and confirmed on your account. That policy protects your balance from being redirected without your knowledge. Head to Account › Wallet › Withdraw to start. The page shows the methods available for your account, the current withdrawable balance, and any minimum amount that applies. If you have recently changed your linked bank account, a short verification hold may appear — this is the identity check described in the section below, not a separate approval queue. GrabPay withdrawals move to the GrabPay wallet tied to your registered mobile number. Bank Transfer withdrawals carry a reference number you can match against your bank statement.
Open the Withdrawal Page
Go to Account › Wallet › Withdraw. The page shows your current withdrawable balance and the payout methods linked to your account. Only verified methods appear here.
Select Your Payout Method and Amount
Choose GrabPay, FPX bank account, or Bank Transfer. Enter the amount within the range shown. The minimum and maximum for your account are displayed live on that screen.
Complete the Identity Step
You may be prompted to confirm your identity via a one-time check before the withdrawal is queued. Follow the instructions shown — this step confirms the withdrawal was authorised by you.
Save the Reference Number
Once submitted, note the transaction reference shown on the confirmation screen. Use this number if you need to follow up with our support team or reconcile the amount in your bank statement.
IDENTITY VERIFICATION
Verifying Your mae45 Account
Account verification at mae45 is the checkpoint that keeps your wallet yours. Before a withdrawal can be processed, our system checks that the name on the account matches the payment method on file — this is standard practice for any platform handling real money movement. The verification request appears inside your account when it is required; you will see a banner or a prompt under Account › Profile › Verification. What you typically need is a copy of your MyKad or passport and, for bank-linked methods, a screenshot or statement showing the account number matches your name. Uploading through the in-app prompt is faster than emailing a copy. Once your documents are reviewed and approved, the verification badge on your profile updates and your withdrawal limit reflects your verified status. If anything is unclear during the process, our support team can walk you through exactly which document is needed for your account type.
Open the Verification Prompt
Go to Account › Profile › Verification. If your account needs a document review, the required fields appear here. You will not be asked for anything beyond what is listed on that screen.
Upload Your Identity Document
A valid MyKad or passport is accepted. The file must be clear and show all four corners. Upload directly through the in-app form — this keeps your document within the mae45 secure environment.
Link and Confirm Your Payment Method
For bank-linked withdrawals, confirm that the account name on file matches your identity document. A mismatch here is the most common reason a withdrawal is held for review.
Wait for the Approval Notification
Verification review happens on our end after you submit. You will receive an in-app notification when your status updates. Once approved, your verified withdrawal limit is applied automatically.
PAYMENT METHODS
Banking Methods Available at mae45
The payment methods below are the ones configured for Malaysia accounts at mae45. Availability depends on your account region and local law. Check your deposit tab after login to see which methods are active for your account.
FPX
Direct online banking via FPX. Authorisation happens on your bank's own portal. Accepted from all major Malaysian banks that support FPX transfers.
GrabPay
Deposit and withdraw using your GrabPay e-wallet balance. Links to the mobile number registered on your mae45 account. Available where GrabPay supports wallet transfers.
Bank Transfer
Manual bank transfer for larger amounts. Use the account details shown in your deposit tab and include the reference number provided so your transfer is matched correctly.
TRANSACTION RECORDS
Matching Your Wallet and Bank Records
Every deposit and withdrawal processed through mae45 generates a reference number that appears in both your account history and your bank or e-wallet statement. If a figure in your bank statement does not match what you expected, the reference number is the fastest way to locate the corresponding entry in your mae45 account. Check Account › Wallet › History and filter by date to find it.
Transaction Reference Number
Every processed transaction carries a unique reference. This number appears on the mae45 confirmation screen and should also appear in your bank or GrabPay statement. Keep a screenshot of the confirmation for your own records.
Status Labels in Account History
Your account history shows three status labels: Pending means the transaction is queued or awaiting bank confirmation. Completed means the transfer cleared on both ends. Failed means the transaction did not go through and your balance was not affected.
Account History Filter
Go to Account › Wallet › History and use the date range filter to narrow down entries. Each row shows the method used, the amount, the reference number, and the current status. This is your first stop before contacting support.
Evidence to Keep
Save the confirmation screen or email after each deposit and withdrawal. If you need to raise a support ticket, the reference number and a screenshot of your bank statement showing the matching amount will speed up the resolution considerably.
ACCOUNT SAFEGUARDS
How We Protect Your Transactions
Every transaction that goes through your mae45 account is handled within a secure session. We do not store your FPX or GrabPay credentials — those are handled directly by your bank or wallet provider. Our role is to verify that the transaction reference returned by your bank matches the request your account submitted, and to update your balance only when that match is confirmed.
Domain Verification
Always access mae45 through the correct domain. Before entering your login details, confirm the URL matches the mae45 address you saved. Phishing pages mimic real sites — the URL is the check that costs nothing and catches the most common attack.
Identity Verification on Withdrawals
Withdrawals require that the destination account or wallet is verified against your identity document. We do not process withdrawals to unlinked accounts. This step is what prevents your balance from being redirected by an unauthorised party.
Wallet Ownership Confirmation
When you add a new payment method, we confirm it belongs to the same name on your mae45 account. If the names do not match, the method is not activated. This is not a delay — it is the check that keeps your withdrawal route clean.
Support Contact Path
If you see a transaction in your account history that you did not authorise, contact our support team immediately through the in-app chat or the support page. Include the reference number and the date. We do not ask for your password or full card number during a support conversation.
BANKING QUESTIONS
Frequently Asked Questions About mae45 Banking
These are the questions we see most often about deposits, withdrawals and account verification at mae45. If your question is not covered here, reach out through the in-app support chat.
Which deposit methods does mae45 support in Malaysia?
mae45 accepts deposits via FPX, GrabPay and Bank Transfer for eligible Malaysia accounts. The methods active for your account are shown inside your deposit tab after you log in. Availability depends on your account region and local law.
How do I withdraw my balance back to my bank account?
Go to Account › Wallet › Withdraw, select your verified payout method, enter the amount, and complete the identity confirmation step. Your withdrawal is then queued. Save the reference number shown on the confirmation screen for follow-up if needed.
Why is my account asking me to verify my identity before I can withdraw?
Identity verification confirms that your withdrawal goes to an account in your name. You will need to upload a MyKad or passport and ensure your linked payment method name matches your identity document. Once approved, the hold is lifted automatically.
What is the minimum deposit or withdrawal amount at mae45?
Minimum amounts are shown live on the deposit and withdrawal screens inside your account. We do not publish fixed figures here because they reflect your account's current settings. Check the relevant screen after logging in for the exact amounts.
My deposit shows as pending — what should I do?
A pending status means the transaction is still being confirmed by your bank or wallet provider. Check Account › Wallet › History for the current status. If the status has not updated after a reasonable period, contact support with your transaction reference number.
Can I use a GrabPay account that belongs to someone else?
No. All payment methods linked to your mae45 account must be in your own name. A GrabPay wallet or bank account belonging to another person cannot be verified and will not be activated for deposits or withdrawals on your account.
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